Rawlings & Co launch a new “Treating Customers Fairly” (TCF) Policy Library for Financial Institutions – September 2006

Rawlings & Co has developed and launched a customisable TCF Policy Library running on the Iconium Policy Management Platform. It is designed to help Financial Institutions respond to the FSA’s guidance on TCF in a highly cost effective manner. For further details, click here

Rawlings & Co move into The City – August 2006

Rawlings & Co is delighted to announce that is relocating to the heart of The City, so as to be closer to its Finance Sector clients.

'A-Day' - are you ready? - April 2005

Rawlings & Co's Insurance practice was commissioned by Xansa plc Q1 2005 to independently research the main issues faced by UK pension providers and to assess the industry’s readiness in its preparations for A-Day.

Conference on "Outsourcing in Financial Services" - February 24/25th 2005

Andrew Lloyd gave the opening presention to the EFMA "Outsourcing in Financial Services" Conference in Amsterdam on 24th and 25th February 2005. His presentation covered "Outsourcing, co-sourcing, off-shoring, BPO - the sourcing lifecycle".

How to respond to new regulatory requirements for Corporate Governance and Operational Risk Management – September 23rd 2004

Michael Gordon presented to the AFS (Association of Friendly Societies) Compliance Forum on 23 September 2004. He covered the implications new regulation flowing from Basel II and Turnbull for Friendly Societies, the need for an integrated and coherent response from each Friendly Society, and the principles that should be adopted in putting such a response.

Operational Risk Management in e.business - July 2nd 2004

Michael Gordon spoke at the ILAG (Investment and Life Assurance Group) Operational Risk Management Seminar on 2 July 2004. Michael spoke on “Operational Risk Management in e.business”. His presentation provided a roadmap for both achieving compliance with regulatory requirements (most notably Basel II) and achieving bottom line benefit. The presentation is available on request.

Rawlings identify the keys issues faced by the UK Life Industry - March 2004

What are most important issues faced by Senior UK Life Assurance Executives?

How do their concerns compare with the perceptions of leading UK Management and IT Consultants?

Rawlings & Co researched these questions by carrying out a survey, in association with Sapiens International, at Institute of Economic Affairs (iea) conference “The Future of Life Assurance”, in March 2004. Amongst the hot issues identified were:

Consumer Education
Risk Management
Legacy Systems Refresh
Budget Constraints
Industry Image
Understanding the Customer
Regulatory Change

To find out more, take a look at the Survey Findings.

Outsourcing Conference - February 25th/26th 2004

Steve Griffin chaired the SMi Conference on Outsourcing for Financial Services on 25th/26th February, as well as running a day workshop on International Best Practice in Outsourcing for Telecoms and IT on 15th/16th March. The presentations given at those events are available upon request.

Conference on "Reducing Credit Card Churn - September 17/18th 2003

Michael Gordon spoke at the SMi Conference on "Reducing Credit Card Churn" held in London on the 17/18th September. Michael's presentation entitled "Understanding Churn, Building Loyalty and Migrating to Top of Wallet" is available upon request.

In addition Michael led a workshop at the conference entitled "Understanding the Drivers for Churn and Loyalty". This workshop was delivered in partnership with Enzyme International.

Rawlings & Co Ltd. with Progressive Intelligence (UK) Ltd to spearhead Global Strategic Sourcing Practice - August 2003

Dick Powell, MD of Rawlings & Co inked a deal with Progressive Intelligence (UK) Ltd. to collaborate on an integrated offer in strategic sourcing for businesses in the UK, including the delivery of offshore services from India. Commenting on the partnership he said, “PI brings extensive experience in business and operational consolidation with effective strategies to optimise commercial, operational, and organisational objectives. Having operated in the US, Europe, and Asia-Pacific, it is intimately familiar with global opportunities to establish and leverage outsource relationships, converting these into strategic alliances that can dramatically reduce costs and streamline business operations.”

“PI Consulting Group has managed large implementation programmes through to deployment, and directed mission-critical service delivery”, says Dr. Sanjeev Ahuja, MD of Progressive Intelligence (UK). “Our team offers a pragmatic approach to managing business risks, highlighting on average 20+ years of general management experience across commercial, operational, service, technology R&D, and finance functions”, he emphasized. Their services span strategy and organisation, business re-design, process re-engineering, indirect distribution networks, partnerships & alliances, business process outsourcing, large systems development, and service delivery. They also have domain expertise in telecom, management information/business intelligence, and insurance industries.

Outsourcing Conference - January 27th/28th 2003

Steve Griffin spoke at the IIR ‘Business Process Outsourcing in the Financial Services Sector’ Conference in Mayfair. A copy of his presentation is available upon request.

Steve chaired the SMi Conference on BPO and Offshore Outsourcing in the Financial Sector on the 9th/10th and 11th April 2003, and run a half-day executive briefing on BPO contracting.

Steve is also currently writing a book on outsourcing – it’s bound to be a best-seller(?) – and he is always happy to discuss the latest trends and to listen to practitioner’s viewpoints. If you would like to discuss any outsourcing related topics please contact him.