ARTICLES
AND WHITE PAPERS
Treating Customers Fairly: The Business Imperative – A review of TCF regulation and its implications for financial institutions. Article by Michael Gordon and published in Compliance Update, October 2006.
'A
Day': are you ready? -
report
on pensions simplifications commissioned by Xansa and written by Andrew
Lloyd, April 2005
Business Process Outsourcing (BPO) - a viable option for L & P
Providers with less than 1 million policies?
- article written by Andrew Lloyd and
published in Friendly Face (AFS Newsletter),
February 2005
BPO
& Life & Pension -
report commissioned by ITNET and written by Andrew Lloyd, December
2004
In
God we trust...all others pay cash! - article
written by Steve Griffin
and published on The Outsourcing Project,
February 2004
EMV:
a platform for third generation loyalty
- article written by Michael
Gordon and published in
Cards International, Issue 289, Dec
2002
Visa
to eVAPorate merchant liability - article written
by Michael
Gordon and published in
Cards International, Issue 276, March 2002
"Verified by Visa" (VbV) and MasterCard SecureCode: A Briefing
for Merchants - white paper written by Michael
Gordon, November 2002
|
CONFERENCE
PRESENTATIONS
Outsourcing, co-sourcing, off-shoring, BPO - the sourcing lifecycle
– presentation given by Andrew Lloyd to the EFMA
"Outsourcing in Financial Services" Conference in Amsterdam
on 24th and 25th February 2005
How
to respond to new regulatory requirements for Corporate Governance
and Operational Risk Management – presentation given
by Michael Gordon to the AFS (Association
of Friendly Societies) Operational Risk Management Seminar on
23 September 2004.
Operational
Risk Management in e.business – presentation given
by Michael Gordon to
the ILAG (Investment and Life Assurance Group) Operational Risk
Management Seminar on 2 July 2004.
Strategic
sourcing - Challenges of tapping into the opportunity
- presentation given by Sanjeev Ahuja at the CompliNet "Outsourcing
Best Practice & Compliance Requirements under FSA Regulation"
Conference on 21st October 2003
Understanding Churn, Building Loyalty and Migrating to Top of
Wallet - presentation given by Michael Gordon at the
SMi 'Reducing Credit Card Churn' Conference
on 17th and 18th September 2003
Defining
the Outsourcing Argument - presentation
given by Steve Griffin at the IIR ‘Business
Process Outsourcing in the Financial Services Sector’ Conference
Managing
the Outsourcing Risk
- presentation
given by Steve Griffin at the SMi 'Managing the Outsourcing
risk Conference
Maximasing
Outsourcing Value "Quality Service at a good price" - presentation
given jointly by Steve Griffin and Paul Cresswell, 9th July 2002
In God we trust ... all other pay cash! - presentation
given at the 4th SMi Conference "Outsourcing for Financial
Services" |